Your Privacy and Our Policy

We do value your privacy. This policy is to keep us safe and you informed about what we do with your data. Please kick back and read on.

Effective date: 13/11/2019





Welcome to Pocketcoach GmbH. We are an Austrian limited liability company, registered in the Austrian commercial register under FN 510161 m, having its corporate seat in Vienna, Austria (hereinafter referred to as “Pocketcoach GmbH”).  We operate, and Pocketcoach mobile application (hereinafter referred to as “Service”).


The privacy of our users is of great importance to us. Our Privacy Policy governs your visit to,  and Pocketcoach mobile application, and explains how we collect, safeguard and disclose information that results from your use of our Service. 


By using our Service, you agree to the collection and use of information in accordance with this policy. Please read this Privacy Policy carefully before accessing and/or using our Services. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.


We will not use, process or share your personal data with third parties except (i) to the extent such sharing is permitted by applicable data protection laws, (ii) if we believe that it is reasonably necessary to comply with any applicable law or (iii) as otherwise described in this Privacy Policy. 


Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).





Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:


    1. Email address


    1. First name and last name


    1. Billing data


    1. Information provided by the user


    1. Usage Data, such as device information and IP address



Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).


This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.


When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.







Our Service does not address anyone under the age of 18 (“Children”).


We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.




Pocketcoach GmbH uses the collected data for various purposes:


    1. To provide and maintain our Service;


    1. To notify you about changes to our Service; 


    1. To allow you to participate in interactive features of our Service when you choose to do so; 


    1. To provide customer support; 


    1. To gather analysis or valuable information so that we can improve our Service; 


    1. To monitor the usage of our Service;


    1. To detect, prevent and address technical issues;


    1. To fulfill any other purpose for which you provide it;


    1. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;


    1. To provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;


    1. To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information; You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link






We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.


We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.





Generally, we will process your data only within the European Union.


However, your personal as specified in this contract may, for example, be transferred to and processed by third parties located in a country outside of the European Union, Switzerland. or outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

In such instances we shall ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that appropriate contractual, technical, and organisational measures are in place such as the Standard Contractual Clauses approved by the EU Commission. In particular, all parties that are carrying out these operations are subject to data processing agreements with us, and, if applicable, are subject to adequacy decisions of the Commission - according to Art 45 General Data Protection Regulation (GDPR).


We are committed to protecting our users’ personal data. We implement appropriate technical and organisational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies including pseudonymisation, encryption, access, and retention policies to guard against unauthorised access and unnecessary retention of personal data in our systems.


Specifically we are using, amongst others, the following sub-contractors in order to provide this service:

and other services based on Data Processing Agreement




We provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).


We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. 


The payment processors we work with are:


Apple Store In-App Payments:

Their Privacy Policy can be viewed at: / 


Google Play In-App Payments:

Their Privacy Policy can be viewed at: / 










The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We have implemented various policies including pseudonymisation, encryption, access, and retention policies to guard against unauthorised access and unnecessary retention of personal data in our systems.




We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.


Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.


You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.


Examples of Cookies we use:


    1. Session Cookies: We use Session Cookies to operate our Service.


    1. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.


    1. Security Cookies: We use Security Cookies for security purposes.


    1. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.






Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.


We have no control over and assume no responsibility for the






If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at 


We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.


If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at [email protected] or send an email to our postal address (Pocketcoach GmbH, Kandlgasse 19-21, 1070 Vienna, AUSTRIA).


In certain circumstances, you have the following data protection rights:


    1. The right to access, update or delete the information we have on you.


    1. The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
    2. The right to object. You have the right to object to our processing of your Personal Data.


    1. The right of restriction. You have the right to request that we restrict the processing of your personal information.


    1. The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format.


    1. The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information.


Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.


You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).





CalOPPA is the first state law in the U.S. to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: 


According to CalOPPA we agree to the following:


    1. Users can visit our site anonymously;


    1. Our Privacy Policy link includes the word “Privacy”, and can easily be found on the page specified above on the home page of our website;


    1. Users will be notified of any privacy policy changes on our Privacy Policy Page;


    1. Users are able to change their personal information by emailing us at [email protected] 




 content, privacy policies or practices of any third party sites or services.






We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.


We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.


You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.






If you have any questions about this Privacy Policy, please contact us:


Pocketcoach GmbH

Kandlgasse 19-21

1070 Vienna



[email protected]